SUMMARYOF
QUALIFICATIONS===============================================================
· Excellent Staffing training and customer service and engaged in project to enhance customer
service and sales
· Highly organized individual with excellent oral and written communication skills and more
than capable of
Representing
the organization in a pleasant and professional manner
· Fluency in English, French, Creole, plus conversational
Spanish
PROFESSIONALEXPERIENCE=================================================================
Managerial
skills
· Ability to coordinate work assignments and ensured adequate staffing on a daily basis
· Ability to provide information and give instruction by utilizing power point presentations
and
hand on training
· Ability to verify accuracy of documentation and monitor
daily operation by giving basic feedback and
Additional coaching when
needed
Teaching-Training Skills
· Prepared and presented 5-minute PowerPoint presentations to diverse business group
· Prepared and presented 30 minute PowerPoint lesson
plans by utilizing video and other forms of
technology to group
of peers on the subject of integrating technology into curriculum
· Prepared and presented instructional classes utilizing
PowerPoint presentations in Project
Management, Science and Technology, Business
Management, Cognitive Approaches to
Learning, Introduction to Technology and
Education, Instructional Design and Computer
Mediated Instruction
10/10/06 to 05/25/07
Miami-Dade County Community Action Agency-Head Start/Early Head Start Program
Teacher/Social worker
● Teaching and instructing children in Childhood and development Education
at Head Start Program
4/05 to present
Pearson Educational Measurement, Online Scoring
ACT Scorer
·Providing assistance by helping scored the ACT exams online on temporary basis as scorer
03/87-03/94
Federal
Bureau of Prison, Miami, FL
Correctional
Officer
· Seven years of experience in training and safeguarding incarcerated
inmates, and instructing them about the process of incarceration, in the Federal Prison System
· Facilitated forums for organizational dialogue, and encouraged
excellent communication among all level of personnel.
10/84-03/87
Human Rehabilitation and Services (HRS) now Department of Children and families (DCF), Miami, FL
Public
Assistant Specialist I
· Three years of experience in interviewing HRS (DCF)’s
Clienteles who apply for public assistance by making determination and referral
to other agencies based on to their needs and qualifications.
· Improve client’s relations by establishing procedures
that encourage dialogue, which develop strong clientele's
rapport.
6/81-10/82
Central Life Insurance Company, Miami,
FL
Insurance Agent Trainee
· Selling, collecting premiums on new insurance policies sold
11/81-2/82
South East Bank, Miami,
FL
Console Operator
· Data entry skill and ability to encode data on cashed checks
with micro ink by operating business machines (Burroughs 600, etc.).
VOLUNTEER
COMMUNITY SERVICE ===========================================================
07/00-Present
Maranatha
Seventh Day Adventist
Church, Miami, FL
Assistant Teacher, non-ordained deacon
·Teaching in Biblical
Studies for Adult Sabbath
School
·In depth discussion of the
Bible to better understand God's plan for humanity
11/04-Present
Miami Dade Aviation Department, Miami, FL
Volunteer Information Program (Customer Service)
·
Providing guidance and information in English, Creole, French, and conversational Spanish, to travelers at Miami-Dade International Airport